• How is Manural supporting Sustainability?

Manural is focused on sustainability from the coffee harvest to the packaging of the products. Our aim is to contribute step by step (bigger or smaller) to economic, social and environmental sustainability on our processes and activities.

• Are your bags eco-friendly?

Absolutely! Our coffee now comes in fully compostable bags. Please remove the non-compostable stickers before disposal to ensure the bags remain fully compostable. We are proud to offer packaging that is both environmentally friendly and sustainable.

• Where else can I find the coffee?

While we are actively working on expanding our distribution channels, currently you can find our coffee exclusively on our website. Stay tuned for updates as we strive to bring our coffee to more locations for your convenience.

• How fresh is your roast?

We roast in small batches to guarantee you always receive exceptionally fresh coffee.

1. The Roast Date (Production Date) Every bag features a roasting date marked as the Production Date.

2. The Degassing Phase (Why Rest Matters) Freshly roasted coffee naturally traps carbon dioxide inside the beans. Depending on whether your selection is a light or medium roast, the coffee needs a few days to "degas" (release these trapped gases). Brewing too early blocks water from extracting the true flavors, so letting it rest ensures a perfect extraction.

3. The Peak Flavor Window (8–12 Weeks) To experience the intense tasting notes and delicate properties of our microlots at their absolute prime, we advise consuming the beans within 8 to 12 weeks of the roast date. This is the optimal window where the coffee's unique profile truly shines before natural oxidation begins to fade the flavors.

• How to handle my coffee?

When handling your coffee, we recommend to use a dry spoon or measuring tool to scoop the beans. Avoid using wet tools that may come into contact with the coffee bag.

Always remember to seal and close the coffee bag after opening to maintain freshness.

Store them in a cool, dry place away from direct sunlight, preferably in a shaded area.

• What is the difference between a blend and a single origin?

A blend coffee consists of a combination of coffee beans from various countries or regions worldwide. On the other hand, single origin refers to a batch of coffee sourced from a single producer, crop, or region within the same country.

This distinction allows for unique flavor profiles and the exploration of specific coffee characteristics.

• How do you choose the tasting notes of your coffees?

Tarrazú coffee beans are renowned for their exceptional coffee beans and intense coffee profiles. Grown at high altitudes, these beans ripen slowly, absorbing the distinct tastes of the region - rich dark chocolate and critical flavors from the surrounding trees and volcanic soil.

After harvesting, each farmer applies a unique processing method (washed, honey, natural, or anaerobic), further enhancing the bean's flavor.

Roasting, ranging from light to medium and dark, deepens the taste, while extraction methods allow customization to your preference.

At Manural, we're dedicated to offering a truly unique coffee experience. We carefully select three different processes and roast our beans to a balanced medium, allowing you to add your personal touch through your favorite extraction method.

• What is an SCA score?

The Specialty Coffee Association (SCA) is an international trade association responsible for cupping and scoring coffees. Licensed by Q Graders (CQI), they use a scoring system ranging from 0 to 100. Coffees scoring from 80 to 84.99 are classified as "Very Good," 85 to 89.99 as "Excellent," and 90 to 99.99 as "Outstanding".

Coffees with scores between 80 and 99.99 are considered Specialty Coffees, which are often known as Gourmet Coffees. These coffees are typically grown at high altitudes, are single origin, and maintain high-quality standards throughout the entire supply chain.

Check more on https://www.sca.coffee

• How much is the delivery?

Domestic Shipping (UAE)

• Standard (Next-Day, after Dispatch): AED 15 (Free over AED 200). Orders before 10 AM (Mon–Sat) dispatch same-day. Sunday orders dispatch Monday.
• Priority (Dubai Only): AED 25. Order before 10 AM for Same-Day delivery (Mon–Fri). Others delivered Next-Day.

Remote

• Remote Areas: AED 30 surcharge for Ruwais, Liwa, Hatta, and Western Region. Deliveries occur every Thursday and Sunday.

Note: Our carrier will coordinate delivery times directly with you. After three failed attempts, the order will return to our warehouse.

• Can I track my order?

Our third partner service will provide a tracking number once the shipment has been dispatched.

We will also provide updates and coordinate with you regarding the delivery date and timing, if possible.

• Can I make changes to my order?

Once your order is confirmed and shipped, no changes can be done to it.

• Part of my order is missing. What now?

If part of your order is missing, please notify us as soon as possible and provide supporting pictures to assist with your claim.

• Do you ship internationally?

At the moment, we are only delivering across the UAE.

Other locations or countries? We can explore additional options tailored to your location.

• Where can I source Manural Green Coffee Beans?

We specialize in high-scoring microlots and nanolots sourced directly from our farms in Costa Rica.

• Dubai Stock: A curated selection is held in our Dubai warehouse for immediate local dispatch across the UAE and GCC ideal for roasteries needing premium fresh crop with zero lead time.
• International POs: For larger volumes, we coordinate direct export Purchase Orders from Costa Rica to your global location, managing the entire logistics chain from farm to roastery.

• Do you offer a white label service?

We are open to different collaboration, however traceability is a top priority for us.

• I run a cafe / restaurant / business, can I serve Manural Coffee?

At this time, Manural is only available roasted through our online direct-to-consumer shop.