Geisha Dulce

• How is Manural supporting Sustainability?

Manural is focused on sustainability from the coffee harvest to the packaging of the products. Our aim is to contribute step by step (bigger or smaller) to economic, social and environmental sustainability on our processes and activities.

• Are your bags eco-friendly?

Absolutely! The Kraft coffee bag we use is recyclable. Additionally, the labeling is printed on seed paper, which means it can be recycled and even planted to grow beautiful plants. We are proud to offer packaging that is both environmentally friendly and sustainable.

• Where else can I find the coffee?

While we are actively working on expanding our distribution channels, currently you can find our coffee exclusively on our website. Stay tuned for updates as we strive to bring our coffee to more locations for your convenience.

• How fresh is your roast?

We roast in small batches to ensure you always get freshly roasted coffee.

Our Roasting Date is marked as Production Date and from that date, the coffee will need a couple of days, depending on whether it is light, medium or dark roast, to degas (allowing the coffee to release gases after roasting) and be ideal to prepare it.

To enjoy the tasting notes and all the properties of the coffee more intensely, it is advisable to consume the coffee within 8 weeks of the roasting date.

We provide you with our coffee beans with a fresh roast, so you can enjoy the coffee within 8 weeks from the roasting date, this way we ensure that you have a very good quality coffee to prepare at home.

• How to handle my coffee?

When handling your coffee, we recommend to use a dry spoon or measuring tool to scoop the beans. Avoid using wet tools that may come into contact with the coffee bag.

Always remember to seal and close the coffee bag after opening to maintain freshness.

Store them in a cool, dry place away from direct sunlight, preferably in a shaded area.

• What is the difference between a blend and a single origin?

A blend coffee consists of a combination of coffee beans from various countries or regions worldwide. On the other hand, single origin refers to a batch of coffee sourced from a single producer, crop, or region within the same country.

This distinction allows for unique flavor profiles and the exploration of specific coffee characteristics.

• How do you choose the tasting notes of your coffees?

Tarrazu coffee beans are renowned for their exceptional coffee beans and intense coffee profiles. Grown at high altitudes, these beans ripen slowly, absorbing the distinct tastes of the region - rich dark chocolate and critical flavors from the surrounding trees and volcanic soil.

After harvesting, each farmer applies a unique processing method (washed, honey, natural, or anaerobic), further enhancing the bean's flavor.

Roasting, ranging from light to medium and dark, deepens the taste, while extraction methods allow customization to your preference.

At Manural, we're dedicated to offering a truly unique coffee experience. We carefully select three different processes and roast our beans to a balanced medium, allowing you to add your personal touch through your favorite extraction method.

• What is an SCA score?

The Specialty Coffee Association (SCA) is an international trade association responsible for cupping and scoring coffees. Licensed by Q Graders (CQI), they use a scoring system ranging from 0 to 100. Coffees scoring from 80 to 84.99 are classified as "Very Good," 85 to 89.99 as "Excellent," and 90 to 99.99 as "Outstanding".

Coffees with scores between 80 and 99.99 are considered Specialty Coffees, which are often known as Gourmet Coffees. These coffees are typically grown at high altitudes, are single origin, and maintain high-quality standards throughout the entire supply chain.

Check more on https://www.sca.coffee

• Do you ship internationally?

Yes, we are currently shipping to the Middle East (Bahrain, Kuwait, Jordan, Lebanon, Oman, Qatar, Saudi Arabia).

Other locations or countires? We can explore additional options tailored to your location.

• How much is the delivery?

For deliveries in the UAE under AED 100, the delivery fee is AED 15 per order and for Next Day delivery, Express (orders placed before 11am, excluding Saturday and Sunday) is AED 20 per order.

For international deliveries between 500g and 1kg the rate is AED 65.

• Can I track my order?

Our third partner service will provide a tracking number once the shipment has been dispatched.

We will also provide updates and coordinate with you regarding the delivery date and timing, if possible.

• Can I make changes to my order?

Once your order is confirmed and shipped, no changes can be done to it.

• Part of my order is missing. What now?

If part of your order is missing, please notify us as soon as possible and provide supporting pictures to assist with your claim.

• Do you offer a white label service?

We are open to different collaboration, however traceability is a top priority for us.

• I run a cafe / restaurant / business, can I serve Manural Coffee?

Absolutely! We are actively seeking companies that align with our business ideals, and we would be thrilled to have yours serving our coffee.

We value partnerships with passionate establishments like yours, so let's connect and bring the exceptional taste of our coffee to your customers!

• Which areas of the world do you cover?

Our storage is located in Dubai; however, for large quantities, we can coordinate delivery with your company for different locations. We strive to cover as many areas as possible to provide our coffee to customers across the country and the world.